Terms and Conditions
Help & Advice
Please read these terms in full
We aims to provide a high level of remote customer service to all our customers. This help is available on any questions you may have about a product we stock or an order you have placed with us.
1.1 It is not necessary to register with us in order to use most parts of this website. However, there will be special areas which can only be accessed by those who have registered their details with us.
Use of website
1.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.3 The website should be operational 24 hours a day and every day of the year. However, if any technical issues or any other circumstances occur which may prevent this from happening we will endeavour to give as much warning as possible.
1.4 We are not be obliged to provide notice of any downtime and will not be liable if this website is unavailable at any time
Links to and from other websites
1.5 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.6 Any party wishing to link to this website should contact us for permission and terms.
1.7 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.8 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.9 We do not accept liability for any loss or damage that you suffer as a result of using this website.
- ordering on line we do ask that you log in and register. This will allow our system to keep your details secure, plus you will also have the option to recieve details on promotions, events, competitions and other key information you may be interested in.
Paying with your card on our secure online payment system.
your order is processed your card details will be processed however your card is not charged until your order has been picked and packed. We have a secure online payment system and we do not keep any of your details online, on files or outside of the secure merchant payment environment. If you have any queries or questions about our online payment system, please do not hesitate to contact us. email@example.com
My Shopping Basket
As you shop, your goods selected will remain in your shopping basket for a period of 5 days, however when you checkout, you may find that the goods originally in stock may not be in stock. After 5 days your shopping basket will be empty. You will recieve an email reminding you that you have items in your basket, just to ensure you do not miss out on items you want.
If you have a discount code from a voucher, or promotion; you will find it simple to use. Your discount code will be set up on our system and the discount will be automatically calculated once you have entered the code at the checkout stage. All promotion codes have an expiry date, so please check this before using them and when planning your next purchase.
To claim your discount, enter the code in the section at the bottom right hand side of the checkout page labelled ‘Promotion Code’. Once the correct valid code is entered, the voucher will be calculated and deducted from the final order total. Please double check your order when submitting it and if there are any problems, contact us.
Postage & Delivery
Postal Charges in the UK
Products ordered will be sent be sent via Royal Mail, or by Courier. We often use My Hermes to deliver your goods. My Hermes may take a little longer than other couriers, but your goods will be delivered safely and within 3-5 working days. . Some items may attract more postage due to weight and size, and this is reflected in the price of the product and we make every effort for this information to be noted in the item description.
Orders up to the value of £20.00 the P & P is £3.50
Orders that cost over £20.00 there is no charge for P & P
Please allow a few extra days for delivery when we are at a show or craft event, this time frame allows us to pick and pack your order when we may be away exhibiting or running workshops. If you require an item urgently, please email us a note at firstname.lastname@example.org if you would require Special Delivery in the UK we have made an option for special delivery for next day courier service.
If your order has been sent via My Hermes, or another courier, your parcel tracking details will be emailed to you at the time by the courier, please check your emails (including your SPAM mail) for these details which allow you to track your parcel independently. Where is it sent via Royal Mail, If Royal mail are unable to deliver your parcel they will first try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find their parcel is awaiting collection at their local sorting office. If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. Royal mail do not class an item as missing until 15 working days after the actual posting date. If you still have not received your item after contacting your local sorting office and 15 working days have passed, please contact us on email@example.com
Please note the following: Order cut-off for all delivery services is 12.00pm (UK time). Orders placed after 12.00pm will be treated, for the purposes of delivery, as having been placed the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday will be processed on Monday.
Cancellations, Refunds and Returns, or Order Queries
Please check your order and contact us within 3 working days of the order being sent – in other words ‘as soon as you can’. We will issue you with a returns number.
If your goods arrive and they are faulty, missing, damaged, or you simply wish to cancel please email us within three days of receipt of your order. Goods returned without a returns number may result in a delay in processing your refund.
Any shortages or discrepancies should be notified to us by email or telephone within 3 days of receipt of your order.
Damaged items will be replaced from stock or reordered for you.
If you just wish to return an item, you must advise us within 5 days of receipt of the product. The products must be returned unused and in their original packaging, suitable for re-sale with no damage.
All items should be returned via 2nd class postage or if we think it appropriate, a collection will be arranged. Relative History will not refund your return costs if items are returned without a refund number, or by a method which has not been agreed with us
1.10 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.11 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.12 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.13 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.14 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense..
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.